Project Overview:

The Accenture Benefits Management System (ABMS) is a platform designed for public assistance and social welfare programs. The system aims to streamline case management and improve outcomes by increasing efficiency, enhancing customer satisfaction, and ensuring compliance with policies like SNAP, TANF, and Medicaid in United States.

Project Type
Client Project

Role
Lead Designer, UI/UX, Website Designer

Date
September 2023 - Current

Tools
Figma, Fig jam, Sharepoint, Miro, JIRA, Developer Tool

Responsibilities:

  • User Research: Understanding user pain points and workflows through research and feedback.

  • Wireframing & Prototyping: Designing low-fidelity and high-fidelity wireframes for iterative feedback.

  • User Testing: Conducting usability studies to gather insights for refining the design.

  • Visual Designing: Developing intuitive and user-centered visual designs to enhance the overall user experience.

Understanding Our Users

Cristina, 5.5 yrs. exp.​

Intake, Non-Medical

”I try every which way I can to avoid creating a new ID."

Carmen, 15 yrs. exp.​

Intake, Non-Medical

"I think it usually looks really overwhelming with all the information and fields. Looks like you need to know and do all this but if you follow the stars* you don't need to worry about all these things."

Celeste, 4 yrs. exp.​

Food, Cash, Child Assistance

”When I first started, I was very overwhelmed by all the different tabs and pages…I would forget to update tasks.”

Tyler, 4 yrs. exp.​

Food, Cash, Child Assistance

”Claiming tasks are more of an annoyance than actually helpful especially when you're working purples, there's so many of these.”